Here is the number to call the IRS Customer Service for nonprofit organizations: 1-877-829-5500. The best time to call them is about 8:35 a.m. Eastern Time. Later in the day, they may be busy and unable to take your call. (If you are calling about a specific nonprofit, it’s best to have the name and EIN when you call).
You will probably have better success than my friend in Argentina, who relates his experience (though he was calling the general IRS line, not the above number for nonprofit information, and in defense of the IRS, I do believe they are all trying to do their best in an impossible system):
I wrote the following immediately after a call last week with the IRS.
(Minute 34 on hold listening to bad music and inane announcements. There is a click on the line, and a man answers.) Hello, this is Mister Odami, how may I help you? Yes, I received a letter saying that I hadn’t cashed a check you had sent me. Oh, well, you’ve called the wrong number. This number is for delinquent accounts. But this is the number that was on the letter. Not to worry, I will transfer you to the refunds department, and they will make sure your money is sent right along. Okay.
(Minute 61 on hold. A woman answers.) This is Missus Smith, and my ID number is 2821287440226438. How may I help you? Yes, I received a letter from you…
*I can’t hear you. Are you there? * YES, I’M HERE!!! If you are there, I cannot hear you. Please call back at your convenience between the hours of 9:00 am and… I’M HERE… I’M HERE. PLEASE, IN THE NAME OF ALL THAT IS SACRED, DON’T HANG UP!!
*… and 4:00 pm, Monday through Friday. Thank you for your call. *(click)
!!!!!!! PART TWO The next day, I called back and spent over one hour and forty minutes on hold, during which I was transferred four times, with the transferee in each instance promising that the next voice I heard would be of someone who could actually help me.
Every one of the individuals was pleasant enough (though one sounded heavily sedated), but in the end, none of them knew how to re-issue the refund check or even the right department to help me.
The last person I spoke to admitted defeat and suggested that rather than remaining in the telephone death loop, I write a letter instead.
Who can possibly believe the insane complexity of the current US tax system is fathomable to anyone, even the people who work for the IRS? Who can possibly argue against the idea of simplifying the tax code, or stand in the way of tax reform simply because someone from the opposing party proposes it?I could go on, but it’s time to head back out on the trail, so I will bid you farewell until next time.
As I do, I want to share with you a quote from Winston Churchill that needs to get more circulation.
Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon.
David Galland, Cafayate, Argentina
May 25, 2017